Can I see the rest of the portfolio?

No. A Building Admin is scoped to the locations assigned to them. A request for another building returns nothing rather than a smaller answer, so there is no partial view to piece together.

How do residents get access to our chargers?

With a join code. The account holder above you generates it, you share it with residents, and they enter it once in the app. See the join codes page.

A charger is down. Is that mine or yours?

If it is faulted in software, we already know and we are on it. If it is offline, we tell you, and the fix is usually at the site: power, the breaker, or the connection. If the connector is cracked, the breaker has tripped, or the unit has no power, that is a person at the building. The fault playbook draws the line explicitly.

Can I change pricing?

That depends on what the account holder scoped to you. If pricing is not editable in your console, it was not granted, and the person who invited you can change that.

Your role

Building
Admin.

One building, or a handful. You see your own chargers, your own residents and your own numbers, and you see nothing else on the network. This page is the whole job.

The job, in one paragraph

You are responsible for the charging at your building the way you are responsible for the lifts: it should work, residents should not have to think about it, and when it does not work somebody should already be fixing it before you hear about it. The platform is built so that last part is true. What is left for you is the part that needs a human on site.

You will only ever see your own building

Your boundary is applied on every request rather than by hiding menu items. That is worth knowing because it means the console is not withholding a fuller picture from you. What you can see is what you hold.

Getting your numbers out

This is most of what the role is for. The Reports page covers every tab in detail. The two that answer almost every question a building actually asks:

Booking history. The transaction log. Every session, what it delivered, what it cost, when it ran.
Units consumed by location. Aggregated per site: sessions, total kilowatt-hours, unique drivers, average per session, and when the last session ran.

Pull the month for an owner or a board

Do it yourself

Open Reports.
Set the date range. Building Admin has a Custom range as well as 24 hours, 7, 30 and 90 days.
Set the location filter if you hold more than one building.
Export the tab to CSV.

Or just ask EVII™

How much energy did we deliver last month?

How many residents used the chargers in October?

Export last month’s sessions.

CSV is the export format. There is no XLSX or PDF export, so open the CSV in Excel or Sheets and format it there if the board wants something prettier.

Two limits worth knowing before you ask for a year of data

A report range cannot exceed 365 days, and a CSV export stops at 10,000 rows. If you need more than that, pull it in two exports rather than wondering why the file looks short.

Getting residents onto the chargers

Most buildings are not on the public map, which is usually what the owner wants. Residents reach the chargers with a join code instead. They enter it once and the building’s chargers appear for them from then on.

Get residents charging

Do it yourself

Get the join code for your building from the account holder above you.
Send it to residents with the app link. A notice board, a resident newsletter and the move-in pack all work.
A resident downloads the app, enters the code once, and is in.

Or just ask EVII™

How many residents have joined the building?

Who charged here last week?

Full detail, including what the code does and does not grant, is on the join codes page.

When something is wrong

You will usually hear from us before you hear from a resident. That is the design. A charger that stops talking is noticed quickly, and the notice goes to the people who can actually act on it.

When you get one, the question to answer first is the one on the fault playbook: is the charger online, and has it ever connected? Those two answers separate almost every problem into ours or yours. The preventative maintenance page explains what each notice means and what you are expected to do about it.

What to ask for if you need more

If you find yourself needing something the console will not let you do, you do not need a support ticket, you need a wider scope or a different role. Ask whoever holds the account above you. Specifically:

To change pricing at your building, you need pricing in your scope.
To run remote commands on a charger, you need the charger in your scope.
To add another person at your building, you need the ability to invite, which sits with the account holder by default.

None of that is a limitation of the product. It is the account holder deciding how much of their building to hand over, and it takes them about ten seconds to change.