The business
Pricing
and money.
What you charge, what you keep, when it lands, and how to get the numbers out in a form an accountant will accept.
The split
You keep 90%. We keep 10%. What the 90% is a percentage of depends on which kind of host you are, and there is a real reason for it rather than an accident.
| If you are | To run the charger | You keep |
|---|---|---|
| A homeowner who owns the charger and the property | Free | 90% of gross, before card processing |
| A resident who owns a plug in a building you do not run | Free | 90% of gross, before card processing |
| A building, hotel, retail site or workplace | $8 per charger per month | 90% of net, after card processing and electricity |
The residential basis is gross because the Host Program Terms say a host receives 90% of what guests pay, and that is the contract. We absorb the card fee out of our own 10%. On a very small session that costs us money, and it reverses at scale, which is a better problem than paying a host less than the terms promised.
A commercial site wrongly set to the residential basis and a resident wrongly set to the commercial one both move real money, in opposite directions, and neither throws an error. The boundary is enforced on every settlement, but if your payouts look unlike what you expect, this is worth checking before anything else.
Getting paid
The split is applied when a session settles and your share transfers to your own bank through Stripe Connect. Nobody invoices anyone. Nobody requests anything monthly.
- Revenue for the dashboards, by site, charger and period.
- Billing for the payout account and its state.
A driver pays by card or from a preloaded wallet. A card session places a hold sized to what the charge could cost, captures the actual amount at stop, and releases the rest. A wallet balance is held with one operator and cannot be spent at another operator’s charger, and the app says so up front rather than failing at the end of a session.
Refunds and disputes
- Sessions, find it, open it.
- Refund or adjust, with a reason.
- The reversal flows through the split the same way the original did.
A refunded session reverses its commission too, if a Sales Partner deployed the charger. Everything unwinds the way it was applied.
When a driver disputes something, the message history is the record. Every OCPP message the charger sent or received is stored and searchable, so the question of what actually happened has an answer rather than two opinions.
Exports and reporting
- Revenue or Sessions, filter to the period you want.
- Export. Sessions, revenue and utilisation, in formats an accountant can use.
Every incentive, rebate, grant and tax credit stays with you. Not routed through us, not shared. That is in the contract rather than a policy that could change, and the metered session data those programs now require is already captured, because the platform bills by the kilowatt rather than estimating.
What you pay us
- $8 per charger per month, or $80 a year. A dual-port charger is one charger, so it is still $8.
- $4 per managed charger per month for load management, or $40 a year, only where your service needs it.
- Nothing for a homeowner or a resident who owns their charger.
- Every annual is ten months. Two free.
Not charged: per-session fees, any percentage beyond the 10%, drivers, the app, the console, support, adding a site, or a charger that sat unused all month. No setup fee, no minimum, no term.