Reference

Reference.

The vocabulary, the numbers, and the short list of things that are genuinely ours to fix.

The numbers

Every annual is ten months. Two free. The host keeps 90% of session revenue and EV Initiative keeps 10%. If a Sales Partner deployed your chargers, their 2 to 3% comes out of our 10%, never your 90%.

RFID. $50 for a new consumer card and $25 to register a fob a driver already owns, both paid by the driver. $15 per fleet keyfob, paid by the operator.

Hardware, at MSRP. Autel AC Ultra single port $3,130. AC Ultra dual port $5,510. DC Compact 40 kW from $19,075. You are not required to buy from us: the platform works with any OCPP charger.

Limits

• Free pass list: up to 100 people per charger.
• Invites: single use, valid 14 days.
• Coupons: percentage capped at 25%, fixed amounts capped at $20, expiry required and at most 90 days out.
• Deauthorisation: a certified charger deauthorises within about two minutes if nothing is plugged in. Weights and measures law, not our setting.
• Offline detection: under a minute, judged by real message traffic.
• Load release sweep: retries every five minutes until an applied cap clears.

Vocabulary

• Tenant. A business account. Everything it owns hangs off it.
• Location. A physical site with an address, an electricity rate and a type.
• Charger. One unit, however many connectors it has.
• Connector. One plug on a charger. Status is reported here.
• Identity. The name the charger announces. Must match the hardware exactly.
• Session. One charging event, start to stop.
• Circuit. A group of chargers sharing an electrical supply, for load management.
• Pass list. People who charge free.
• Block list. People who cannot charge. Beats everything.
• Join code. How residents link themselves to your building.
• Site host. A commercial owner whose chargers we operate. Keeps 90% of net.
• Grant. Admin power layered on an ordinary driver account.
• EVII™. The assistant. Always with the mark, and she is a she.

Things that are easy to miss

• The identity is never typed twice. A mismatch is silent and permanent until corrected.
• Free chargers are first class. Access control, scheduling, load management, reporting and diagnostics all work identically, and in Canada a free session still generates carbon credits.
• Status is per connector. A dual-port unit can be busy on one side and free on the other.
• Suspended usually is not a fault. It is a full battery or a car on its own schedule.
• A stranded session closes itself and bills the last reading we received. You do not have to find it.
• Resident-owned chargers in your building are not billed to you and are free to their owner. You still run the site.
• Your data is exportable, all of it. A platform you cannot leave is one you should not have joined.

Getting a human

Most of what an operator needs is on these pages or answerable by asking EVII™. When it genuinely is us, these are the ones to send:

• A charger showing online that has not sent a message in hours.
• A billed amount that does not match the energy on the session record.
• A late payout with Stripe onboarding complete and no error showing.
• A load limit that will not clear after demand dropped.
• Anything in the console that disagrees with itself.

support@evinitiative.com, with the charger identity and roughly when it happened. That is enough for us to find it in the message history.