What is a charger identity?

The name the hardware announces itself as when it connects to the network. It is set on the unit. Copy it from the unit’s own configuration rather than typing it, because a mismatch is refused silently and makes the charger permanently unreachable.

Is a dual-port charger charged twice?

No. A dual-port charger is one charger and costs $8 per month, the same as a single-port unit.

How many people can be on a free pass list?

Up to a hundred. They charge free at any time and they ignore whatever guest hours you have set.

Reference

Reference.

The vocabulary, the numbers, and the short list of things that are genuinely ours to fix.

The numbers

What	Monthly	Annual
Platform, per charger (a dual-port unit is one charger)	$8	$80
Load management, per managed charger	$4	$40
Homeowner or resident who owns their charger	Free	Free
Fleet base, per account	$20	$200
Fleet, per charger the fleet owns	$18	$180

Every annual is ten months. Two free. The host keeps 85% of session revenue and EV Initiative keeps 15%. If a Sales Partner brought your site to us and deployed your chargers, they earn 2 to 3 points of our 15-point share, never any of your 85%. Homes and sites EV Initiative sourced carry no partner commission.

RFID. $50 for a new consumer card and $25 to register a fob a driver already owns, both paid by the driver. $15 per fleet keyfob, paid by the operator.

Hardware, at MSRP. Autel AC Ultra single port $3,130. AC Ultra dual port $5,510. DC Compact 40 kW from $19,075. You are not required to buy from us: the platform works with any OCPP charger.

Limits

Free pass list: up to 100 people per charger.
Invites: single use, valid 14 days.
Coupons: percentage capped at 25%, fixed amounts capped at $20, expiry required and at most 90 days out.
Deauthorisation: a certified charger deauthorises within about two minutes if nothing is plugged in. Weights and measures law, not our setting.
Offline detection: under a minute, judged by real message traffic.
Load release sweep: retries every five minutes until an applied cap clears.

Vocabulary

Tenant. A business account. Everything it owns hangs off it.
Location. A physical site with an address, an electricity rate and a type.
Charger. One unit, however many connectors it has.
Connector. One plug on a charger. Status is reported here.
Identity. The name the charger announces. Must match the hardware exactly.
Session. One charging event, start to stop.
Circuit. A group of chargers sharing an electrical supply, for load management.
Pass list. On a home charger, people who charge free. On a charger you run from the console, the Guest pass list: named drivers who can charge whatever the guest settings say, and still pay.
Block list. On a home charger, people who cannot charge. Beats everything.
Join code. How residents link themselves to your building.
Commercial host. A commercial owner whose chargers we operate. Keeps 85% of net.
Site Host. Whoever pays the electricity bill for chargers on the network. How we reimburse that electricity is set by the Site Host Terms.
Grant. Admin power layered on an ordinary driver account.
EVII™. The assistant. Always with the mark, and she is a she.

Stations, Chargers list for a test Operator: 8 chargers registered, with an Add Charger button, a search box and a Status filter button. The table lists the sample chargers TEST-TWR-01, TEST-TWR-02, TEST-LFT-01, TEST-LFT-02, TEST-INN-01, TEST-INN-02, TEST-DEPOT-01 and TEST-DEPOT-02, all Sample Charger Co. SC-7 on OCPP 1.6, with a colored dot for each connector, an Online or Offline badge, the 30-day start timeouts and the last heartbeat time. TEST-LFT-02 is Offline, its timeouts column reads Offline, no contact 2d, and its last heartbeat is two days earlier. — The identity is the first column on Stations, Chargers, exactly as the hardware announces it. Sample screen with test data.

Things that are easy to miss

The identity is never typed twice. A mismatch is silent and permanent until corrected.
Free chargers are first class. Access control, scheduling, load management, reporting and diagnostics all work identically, and in Canada a free session still generates carbon credits.
Status is per connector. A dual-port unit can be busy on one side and free on the other.
Suspended usually is not a fault. It is a full battery or a car on its own schedule.
A stranded session closes itself and bills the last reading we received. You do not have to find it.
Resident-owned chargers in your building are not billed to you and are free to their owner. You still run the site.
Your data is exportable, all of it. A platform you cannot leave is one you should not have joined.

Getting a human

Most of what an operator needs is on these pages or answerable by asking EVII™. When it genuinely is us, these are the ones to send:

A charger showing online that has not sent a message in hours.
A billed amount that does not match the energy on the session record.
A late payout with Stripe onboarding complete and no error showing.
A load limit that will not clear after demand dropped.
Anything in the console that disagrees with itself.

support@evinitiative.com, with the charger identity and roughly when it happened. That is enough for us to find it in the message history.

If this manual did not answer your question

That is a bug in the manual, not in you. Tell us what you were trying to do and we will add the page, because the alternative is answering it one person at a time forever.