Operations
Nobody wants
to buy charging
software.
They want charging to be somebody else’s job. So we do not sell you a dashboard. We sell you the operation, and the software is how we run it.
In one paragraph
Operations is what the $8 per charger buys. A charger that stops talking is known inside a minute, judged by real message traffic rather than a flag that can lag a silent drop. While a charger holds its connection we maintain it, and trouble surfaces before the outage. A driver who cannot start a session asks EVII™ rather than your front desk. A stranded session closes itself and bills the last reading it received. A failed card is retried and the driver is told what to fix. Load management shares your available current and lifts the limit when demand falls, with every applied limit tracked. Any OCPP hardware. No contract term.
- < 1 min
To know a charger has gone quiet. Message traffic, not a stored flag.
- Connected
Watched and maintained for as long as the charger holds its link.
- OCPP
Any charger from the last five years. You keep what you bought.
- Metered
Session-level data from meter deltas. What rebate programs now require.
The reframe
A dashboard is
a problem you own.
A property manager who buys software now has to run it, watch it, and answer for it when a resident complains at seven in the morning.
| What a software vendor says | What we say |
|---|---|
| You get a dashboard | We watch it, and we tell you before you notice |
| Uptime monitoring | We know a charger is down before a driver does |
| Payment processing | Money lands in your account and you do nothing |
| Reporting | You always know what it earned and what it cost |
| OCPP support | It works with your hardware, whatever you bought |
| $8 per charger | $8 per charger and it is handled. A dual-port unit is one charger. |
The line that carries the whole conversation: you own the chargers, we run them.
We watch it
Silence is
the signal.
A charger rarely announces that it has failed. It just stops talking. So liveness is judged by the messages arriving, not by a status somebody wrote down once.
Inside a minute.
A charger that stops talking is detected inside a minute. A stored flag can lag a silent drop by hours, which is how an operator finds out from a resident instead of from the platform.
Before the outage.
Predictive oversight flags a charger heading for trouble before it goes down, so the visit happens on your schedule rather than on the charger’s.
Every message, stored.
The OCPP frames are kept, so a question about what actually happened at 6:14pm on Tuesday has an answer rather than a theory.
We fix it
Maintained while
it stays
connected.
While a charger holds its connection to the network we watch it and act on it. That is the part that does not need anyone to notice first.
Reset
Soft or hard. The fix for most of what goes wrong.
Start and stop
Begin or end a session remotely, for a driver who cannot.
Unlock a connector
For a plug stuck in a car at the worst possible moment.
Change availability
Take a connector out of service without unplugging anything.
Set a current cap
Throttle one charger without touching the panel.
Every action audited
Who called it, when, what was sent, what came back.
The connection is what
we maintain against.
For as long as a charger stays connected to the network we are looking at it: repeat fault codes, failed sessions, a unit stuck in a faulted state, a charger that has gone quiet. Trouble surfaces before the outage, so a visit happens on your schedule rather than the charger’s. A unit that has lost its internet connection is the one case we cannot reach, which is why connectivity is the first thing we check and the first thing we tell you about.
A driver can just
ask EVII™.
A driver who cannot get a session going does not have to find your number. They ask EVII™ in the app and she helps them start the charge, within what their own account permits. The call that would have reached your front desk at eleven at night is answered before it becomes a call.
Nothing trips, and nothing
stays quietly capped.
Twenty cars plugged in at 6pm is more current than most buildings can supply. Load management shares what is available across the chargers and lifts the limit when demand falls. Every applied limit is tracked, which is the part most implementations skip: a charger somebody throttled once and forgot is worse than one that never had a limit. $4 per managed charger per month, only where the service needs it.
We settle it
Money lands.
Nobody invoices
anyone.
Automatic, to your bank.
The split is applied at the moment of the session and the host share transfers through Stripe Connect. No invoicing, no chasing, no reconciling, no monthly request. A record you can hand an accountant.
Sized to the session.
Pre-authorisation holds are sized to what is actually being charged rather than a flat large number, and the unused remainder releases when the session settles.
Handled without you.
A session that strands closes itself and bills the last reading it received. A failed card is retried, and the driver is told what to fix. Neither becomes a phone call to your front desk.
Access and alerts
Scoped to what
the person holds.
A manager responsible for three buildings gets three buildings, not the network. That sounds obvious and it is unusual.
Alerts that escalate.
On a schedule, so a problem nobody acknowledged does not sit unread. Scoped to what the person actually holds, so nobody learns to ignore them.
Access per charger.
Public, resident whitelist, or fleet only. Set per charger, changed any time.
Pricing that lands immediately.
Per kWh, per hour, flat fee, time of use, or free. Change it and it is live everywhere at once, per charger, per access mode, per time window.
Revenue you can read.
By charger, by site, by period, with what it cost and what it earned. Driver activity: who charged, when, how much energy, what they paid.
EVII™
She proposes.
Then she waits.
An assistant with the run of your network is a liability. EVII™ acts only inside the permissions the person using her already has.
Bounded by code, not by prompt.
She takes actions within the person’s own permissions, through the same authorisation any operator goes through. She is a faster hand, never a bypass.
Nothing consequential without a yes.
She proposes anything consequential and waits for confirmation. She cannot grant permissions, including to herself, and she cannot reach another operator’s data.
On both sides of the plug.
A driver asks her a question at midnight and she answers it, in eleven languages. An operator asks her what a site earned last week and she answers that too.
The data
Metered, not
estimated.
Every rebate and carbon program now requires directly metered, session-level, third-party-verifiable data. That started with the 2026 compliance year and most operators are scrambling to add it.
It comes from the meter.
The platform bills by the kilowatt rather than estimating, so the session record is a meter delta. The 218,350 kWh already reconciled on this network came straight from charger meter deltas.
The rebate stays yours.
Every incentive, rebate, grant and tax credit stays with the property owner. Not routed through us, not shared. That is in the contract rather than a policy that can change.
What we will not promise.
That a program will approve your application. We are the operator, not the applicant. What we can say is that the data those programs ask for is already captured.
The same architecture is what makes the carbon programs work. See Special Programs.
Operations
Hand the chargers over
and stop thinking
about them.
Drivers, payments, payouts, monitoring and support, on hardware you already own. $8 per charger per month, no contract term, and you can stop whenever you like.
Questions
Straight
answers.
How fast do you know a charger is down?
Inside a minute. Liveness is judged by actual message traffic rather than a stored flag, because a flag can lag a silent drop by hours. You hear before a driver complains.
What hardware does it work with?
Any charger that speaks OCPP, which is most units sold in the last five years. The platform is hardware-agnostic and you keep what you own.
What can you do without sending somebody?
While the charger is connected: reset, start, stop, unlock a stuck connector, change availability, set a current cap, and read or change its configuration. Most problems clear with a reset. A charger that has lost its internet connection cannot be reached remotely by anyone, so that is the first thing we check. Physical faults are still physical, and you will know about them before a resident does.
What happens to a session that strands?
It closes itself and bills the last meter reading we received. Nobody calls you about a charge they did not finish.
What happens when a driver’s card fails?
The platform retries, tells the driver what to fix, and handles the recovery. Pre-authorisation holds are sized to the session rather than a flat large number, and the unused remainder releases when the session settles.
Who answers a driver at midnight?
We do. A driver who cannot get a session going asks EVII™ in the app and she helps them start it, within what their own account permits. Support and the payment retry handling sit with the platform too. Your staff are not the help desk and nobody on your team becomes a charging expert.
Will load management leave a charger quietly capped?
No. Every applied limit is tracked, and the limit lifts when demand drops. That is the difference between load management and a charger somebody throttled once and forgot.
What can the assistant do?
EVII™ answers questions about the network and takes actions within the person’s own permissions. She proposes anything consequential and waits for confirmation. She cannot grant permissions, including to herself, and she cannot reach another operator’s data.
Do you capture what rebate and credit programs ask for?
Yes. Directly metered, session-level data, which is what these programs began requiring with the 2026 compliance year. It comes from charger meter deltas because the platform was built to bill by the kilowatt rather than to estimate. We can say the data is captured. We cannot promise a program will approve an application.
Can we take our data if we leave?
Yes. There is no contract term. Stop paying, keep your hardware, take your data.
Hand it over.
Tell us what you own and where. A person replies within one business day.